Terms of sale
Last updated: 13 November 2026
These are the terms we sell on at The Basics. Placing an order means you agree to them.
1. Prices
All prices are in Egyptian pounds and include taxes.
Delivery is one flat fee for every governorate and is shown in your bag before you confirm. Delivery is free when you order the number of pieces shown in the bag or more.
Set prices apply automatically when your bag holds a top and pants from the same set.
2. Order confirmation
After you order we contact you on WhatsApp or by phone to confirm. We may cancel an order if we can't reach you or the details are wrong.
If an item sells out after you order, we will call to offer another colour or size, or remove that item.
3. Payment
Pay cash to the courier, or prepay by InstaPay or Vodafone Cash and get the discount shown at checkout.
Transfers must arrive before we ship the order.
4. Pre-orders
Some sizes can be ordered even when out of stock. These are made for you and ship within the time shown next to them.
If an order mixes in-stock and pre-order pieces, we will contact you to agree whether to ship them together or separately.
5. Delivery and refusing an order
Check your order in front of the courier. If something is faulty or wrong, refuse it and contact us straight away.
Refusing a correct order without reason costs us delivery both ways. Numbers that refuse orders without reason may be asked to prepay future orders.
6. Returns and exchanges
Return within 14 days of delivery, or exchange for another size within 30 days, as long as the piece is unworn, unwashed and still has its tag.
Full details are on the delivery and returns page.
7. Discount codes
One code per order. It applies to the pieces' price after any set saving.
Every code has a validity period and a usage limit, and may need a minimum order. Expired or used-up codes are not accepted.
If you return a piece bought with a code, we refund what you actually paid after the discount.
8. Products and photos
We try to show true colours, but they can look slightly different on your screen.
The size chart is approximate and can vary slightly from piece to piece.
9. Contact
For any complaint or question, message us on WhatsApp and we will reply as soon as we can.