Frequently asked questions
The questions we get most about sizes, delivery, payment and returns.
How do I find my size?
Type your weight on any product page and we suggest a size. To be sure, the size chart in centimetres is under every product and on the size guide page.
How long does delivery take?
Cairo and Giza: 1–2 working days. Other governorates: 2–7 working days. We confirm your order on WhatsApp before it ships.
How much is shipping?
Free on 2 pieces or more. Otherwise EGP 70 to any governorate.
How can I pay?
Cash on delivery.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Message us on WhatsApp and we'll change the size, colour or address, or cancel it.
Can I return or exchange?
Return a piece within 14 days for your money back, or exchange the size within 30 days. It must be unworn, unwashed and with its tag.
What is a pre-order?
When a size is sold out and marked pre-order, you can still order it. It arrives within 7–10 days.
How do I track my order?
On the Track order page, type your order number and the phone number you ordered with.
How do I wash it?
Wash cold and inside out, and hang it to dry (no tumble dryer) so it stays soft and keeps its size.
Want to know more? Shipping & returns